Shipping Policy

At Marmoravivante, we recognize that acquiring a marble dining table involves significant spatial planning and logistics. Because our products consist of heavy, quality stone, our transportation framework is structured around total predictability, structural safety, and absolute clarity. This document outlines our operational timelines, regional limitations, and data security measures for all dispatches within Hong Kong.

Regional Scope and Cost Parameters

Our logistical network is exclusively dedicated to serving residents within the borders of the Hong Kong Special Administrative Region. We do not support cross-border freight or international destinations.

Because we believe the final realization of your interior space should remain unburdened by hidden fees, all transport services across Hong Kong are completely free of cost. The price you observe on our storefront represents your entire commitment at your doorstep. We never add unexpected fuel surcharges, residential gate penalties, or heavy-lifting amounts during the checkout process.

Order Corroboration and Internal Processing Timelines

Every marble dining table requires meticulous structural safeguarding before it leaves our fulfillment facility. We implement a mandatory window of 2 working days for internal processing and heavy-duty packaging.

During these 2 working days, our team performs structural quality evaluations on the stone surface, reinforces the protective wooden casing, and prepares the specialized padding required to cushion the material against transit vibrations. This deliberate preparation period ensures that your order departs our hub in flawless structural condition.

Transit Windows and Cumulative Timelines

Once your order completes the internal packaging phase and is handed over to our heavy transport team, the physical transit window takes exactly 1 to 2 working days to reach your doorstep.

When combining our warehouse preparation window with the physical transport duration, the total cumulative timeline stands at 3 to 4 working days from the moment you place your order to final arrival. We operate our dispatches Monday through Friday, excluding public holidays, ensuring a dependable and predictable arrival schedule for your home arrangement.

Consumer Accuracy Requirements at Checkout

Because marble tables possess exceptional weight and substantial dimensions, delivery requires precise coordination. It is crucial that you supply a complete, correct, and highly detailed physical address during the checkout phase.

Please ensure you specify floor numbers, block letters, estate names, and any unique architectural entry constraints or elevator limitations. Providing an exact, substantiated address prevents delivery delays, missed connections, or vehicle access issues, allowing our logistics team to complete the doorstep drop-off seamlessly.

Data Protection and Regulatory Compliance

To coordinate your heavy furniture transport, we must collect specific identifiers, including your full name, exact physical address, and contact number. In strict compliance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong your details are used strictly for fulfillment.

Marmoravivante enforces rigorous separation protocols to ensure your delivery information is shared exclusively with our essential fulfillment personnel and appropriate local transport drivers. Your details are never compiled for third-party profiles or sold to external corporate entities. Every piece of logistical data is shielded using advanced encryption, remaining on our protected networks only as long as necessary to fulfill the delivery and satisfy local statutory record-keeping frameworks.

Delivery Communication and Inquiries

Our transport team contacts you directly before arrival to ensure you are present to receive the shipment. For structural adjustments to your address or specific logistical inquiries, please contact our team at marble@marmoravivante.com.